Questions parents ask

Your child joins a live one-to-one video lesson with the same teacher each time. Each class is 30 minutes, a female supervisor listens to the whole lesson, and you receive monthly progress reports. You choose the days, the time and a male or female teacher.

From age 4. Young children start with Noorani Qaida — letters and sounds — in short, playful 30-minute lessons. Older children start wherever they really are.

From $30 a month for one class a week, or $39, $49, $55 and $59 a month for two to five classes a week. UK families pay from £25, Canadian families from C$53, Australian families from A$30, New Zealand families from NZ$53 and UAE families from AED 120. There is no enrolment fee.

Yes. Up to 3 Days Free Trial: one to three free 30-minute classes on up to 3 days, as many as your child needs to find their level. No card, no obligation. You only pay if you decide to continue.

Yes. A female supervisor joins every class live, you can join any lesson without telling us, lessons are recorded, and teachers never contact your child outside class. Every teacher has their ID and certificates checked before teaching.

Every teacher passes four checks before a first student: ID verified, Quran and Tajweed certificates checked, an interview and a demo class our team watches, then training in how we teach children.

Your child, the teacher and a female supervisor who listens to the whole lesson. You are welcome to join too, any time.

Our teachers are mostly based in Egypt, the UAE, India and Pakistan. We check every teacher’s ID and certificates before they teach, and a female supervisor joins every class.

No. Our teachers live outside the UK, US, Canada, Australia and New Zealand, so we do not claim a DBS check, a Working with Children Check, police vetting or a background check for them. Instead we check every teacher’s ID and certificates, watch a demo class, and a female supervisor joins every lesson.

Yes, at any time. Just ask. You do not need to give a reason.

Your child can learn Quran and Islamic studies together in the same 30-minute class, or take just one subject. You choose, and the teacher shapes each lesson around your child.

Yes, always. One child, one teacher. No group classes and no recorded courses to watch alone.

Every class is 30 minutes, which suits children well.

From one to five a week. Three or four suit most children; five suits Hifz.

Children learn to read with our own OQLS Qaida, a colourful 17-lesson book made for children. Islamic studies follows four levels, with Seerah, Salah, Kalimas and Hadith books. The teacher shares pages on screen, so there is nothing to buy.

By card, PayPal or bank transfer. If none of these work for you, email us and we will find another way.

Monthly, in advance, after the free trial or when regular classes begin.

Please tell us early. If money is tight, talk to us and we will try to help. Low-income families can ask for a 10% discount, or you can use the 10% sibling discount; the two do not add together.

No sign-up fee and no contract. You pay month by month and can stop at any time.

Ask within 5 calendar days of the first paid class for a full refund. After that, we charge only for the classes your child attended and return the rest.

Any class missed on our side is refunded or taken off next month’s fee.

Tell us before the class. You can then have a make-up class or the fee adjusted next month. Classes missed without telling us cannot be made up.

Yes. Message us on WhatsApp as early as you can and we will find another time, with the same teacher where possible.

Public holidays and Eid holidays are already counted in the monthly fee, so they are not refunded.

Classes carry on. We can move the time for Ramadan or a new time zone. There is no separate Ramadan programme; your child keeps their regular plan.

A laptop, tablet or phone, a steady internet connection and headphones with a mic. A quiet spot at a table helps.

Yes. Message our team on WhatsApp and we will help you fix it.

Check the headphones are plugged in, the mic is not muted and the right mic is chosen in settings.

Yes. A tablet or laptop is easier because the page is bigger, but a phone works.

Yes. Pacific time is usually the easiest American slot to fill: a 4pm class in California is a comfortable hour for our teachers. Eastern time between 5pm and 7pm fills first, so book that one early.

A madrasah gives your child a class and a community, and a good one is worth keeping. What it usually cannot give is one-to-one attention: evening classes often run at fifteen or twenty children per teacher. Many families do both — madrasah at the weekend, one-to-one online during the week.

Yes. Maghrib comes before 5pm across much of southern Canada in December, so many families move to an earlier weekday slot or to weekend mornings for winter, then move back in spring.

No. NSW, Victoria, South Australia, Tasmania and the ACT change their clocks; Queensland, WA and the NT do not. We adjust your slot for you, so the class stays at the same local time.

Yes. We teach 24/7, so a 4pm class in Auckland or Christchurch is a normal booking for us. Weekend mornings are popular too.

Yes. We teach 24/7, including Fridays. Many UAE families book a Friday afternoon or a weekend morning alongside one or two weekday evenings.